Customer Service and Warranty
We aim to provide our clients with the highest quality LED video walls, at the lowest price with customer service support that matches our product quality.
Our Two Year product warranty provides 100% coverage of parts and labor, starting from date of commercial invoice with access to 24x7 emergency support, offsite correction and monitoring and repair/replacement of defective components.
Extended Warranty Plans are available to give extended support to your installation at reasonable costs.To receive a copy of our Standard Limited Warranty, or learn more about our Extended Warranty Plans, please email us at firstname.lastname@example.org.
To contact our Customer Service, please email email@example.com. We aim to contact you within 24 hours and look forward to helping you in every way we possibly can.
RETURN, CANCELLATION OR CHANGE ORDER POLICY
To cancel, change or check on an existing order, please email firstname.lastname@example.org and we will do everything we can to help you. Please note, orders that have already been processed may not be cancelled or changed.
It is critical to inspect the product upon delivery and ensure the correct product has been ordered and no damage has occurred during shipping process. In the unlikely event that items have been damaged during the shipping process can be returned and a replacement item will be shipped as soon as possible with no cost to the client. We’ll work with you throughout the entire process so please email your sales representative with any questions or issues.
If you are unhappy with your order for any reason, please contact our Customer Service by emailing email@example.com and we aim to contact you within 24 hours. If you have an unopened, unassembled product that you would like to return within 14 days of delivery, contact Customer Service to receive shipping instructions. Return shipping charges may apply.
We provide instructional videos for installation, set up, and troubleshooting which can frequently solve the majority of issues for our customers. Please visit our Videos page to view our instructional video library.
For technical support, including installation, controler setup, hardware, software and product performance, please contact our Technical Support Center by firstname.lastname@example.org. Have your order number and product number available (found on your email receipt or shipping delivery receipt) for expedited service.